Delivery

At Tip de Bruin, we offer several methods of shipping, so you can decide how, when and where you would like to receive your order. If you place an order before 16:00 pm on Monday through to Friday, we will send your order the same day with PostNL and you will receive it (almost always) the following day. Orders placed in the weekend will be delivered on Tuesday. Once you have placed your order, you will be supplied with a track & trace code with which you can track your order.

Not at home?

If you are not at home after a second delivery attempt, the package will be stored at a PostNL distribution centre. You can specify a preferred date and time to suit your needs the same day. To do this, enter the specified tracking number and postcode on the PostNL website. The package will then be delivered at a time convenient to you.

Pick up at a collection point

It is also possible to have your order delivered to a PostNL collection point in your area. You can find the nearest collection point by entering your postcode in the ordering process. Don’t forget to bring a valid identity card with you when you come to the collection point.

Pick up in our shops

You can also easily pick up your order at our shop at the Nieuwendijk in Amsterdam. Your order will be ready the same day and can be collected at our shop during opening hours. Don’t forget to bring a valid identity card with you when you come to our shop.

Shipping costs

We have various options for payment at Tip de Bruin. This is carried out in collaboration with Buckaroo, who have been voted Best Payment Provider for 4 years in a row and meet the most stringent safety requirements.

iDeal

Online payment through all Dutch banks.

Credit card

Pay with Visa & Mastercard (we only accept Verified by VISA or MASTERCARD SecureCode cards).

PayPal

Pay easily and securely with your username and password from your PayPal account. 

Bancontact

Bancontact / Mister Cash makes it possible to pay through the online payment systems of the largest Belgian banks.

Giropay/SOFORT banking

Giropay/SOFORT banking makes it possible to pay through the online payment systems of the largest German banks.

General

At Tip de Bruin, we try to ensure that every order is processed as efficiently as possible.  We do our utmost best every day to ensure our customer’s satisfaction. In the unlikely event that you are not satisfied with something, you can file a complaint. This can be done by e-mail or by telephone using the contact details below. If you submit a complaint by e-mail, we will try to answer it within 24 hours. Of course, it is also possible to file a complaint in our shop.

E-mail: info@tipdebruin.nl

Tel: +31 (0)20-624 9402

Upon receiving a complaint, we always look at the legal guarantee applicable to the complaint you have submitted. This means that the item must do what you can reasonably expect from the item. In addition, you are only entitled to a guarantee with a legitimate complaint. A complaint will not be processed if it is caused by:

- Damage through intent or negligence
- Incompetent use or negligent maintenance
- Normal wear and tear
- Damage due to failure to observe or incorrect use of the instructions

After you have submitted a complaint, we will assess it together with the manufacturer. If your complaint is legitimate, we will replace the item within the warranty period.

If you buy a gift card, there are 2 variants to choose from:

- Digital gift card (download)
- Gift card by post

The gift card by post is sent to you in the form of a bank card and is packaged in festive wrapping.
The digital gift card will be sent to you by e-mail and you can immediately download and use it.
Both gift cards can be used online as well as in one of the Tip de Bruin shops.

Do you have any questions, comments or tips?

By phone: Call us at + 31 (0)20-624 9402. Our customer service is available from Monday to Saturday from 9.30 am to 6 pm.

E-mail: Mail to info@tipdebruin.nl. We strive to answer your e-mail received on workdays within 24 hours.

Post: Tip de Bruin BV, Nieuwendijk 82-90, 1012MR Amsterdam, the Netherlands.

Tip de Bruin has been located at the Nieuwendijk in Amsterdam since 1953. What once started out as a boutique in men’s fashion some 60 years ago, has now become an institution in the city and far beyond. With four adjoining shops, each with their own ambience and clothing style, you can be sure to find something stunning for every conceivable occasion.

Tip de Bruin, founder and the shop’s namesake, was a visionary. It wasn’t long before he was selling well-known international brands in his shop. Something that was new and unique at that time. In the 1960s, he focused on the sale of artist's clothing, which was often made on commission especially for the shop. There was even a separate fitting room in the shop where bands could stand on a podium opposite a mirrored wall. Tip then operated the lighting himself, so that band members could see how their glitter jackets would look during a gig. Well-known Dutch and foreign artists visited the shop regularly.

Towards the end of the last century, Tip de Bruin evolved into the specialist for wedding outfits in the Netherlands. As an upcoming groom, you would have certainly visited the Nieuwendijk for a fitting. Choosing a mourning suit with the whole family at Tip’s, almost became a standard part of the wedding preparation.

After the turn of the century, Tip de Bruin became "streetwise". Many people know now us for our jeans, sneakers, tops and especially jackets.

Nieuwendijk Amsterdam Shops

Holidays

• At New Year’s Day, Easter, Whitsun, Ascension Day & Boxing day we are open from 12:00 – 18:00.
• We are closed on King’s Day and Christmas.

Sales employee (Part-time / Fulltime)

As a Sales Employee, you are the calling card of Tip de Bruin. Customer-friendliness is paramount to the organisation. As a Tip de Bruin Sales Employee, you are accessible and hospitable. You are confident about approaching customers proactively, having a good chat about our products and know how to inspire the customer. Furthermore, you will ensure that the shop is tidy and has a luxurious look. By combining all this, as a Sale Employee you provide our customers with a positive shopping experience and ensure that you create a bond with them, so that they keep coming back!

As Sales Employee you have:

- at least MBO work & thinking level;
- experience in Retail with preference in the fashion industry
- passion for our products
- affinity with our target groups;
- a strong sense of responsibility;
- a representative appearance;
- communicative and social skills;
- a flexible attitude;

Tip de Bruin offers you:

- a market-based salary
- a travel allowance
- 24 days off a year (on a full-time basis)
- 8% holiday allowance
- a pension scheme

If the vacancy has aroused your interest, we would like to receive your CV with a short letter of motivation. These can be mailed to solliciteren@tipdebruin.nl
 

Online Content Employee (Part-time +/- 16 hours per week)

Have you (almost) graduated in Allround DTP or Media Design and do you have an affinity with fashion and e-Commerce? And would you like to take your first steps in this area?

As an Online Content Employee, you are responsible for the experience of the products in the webshop. You keep the online product catalogue up-to-date and ensure that every product category is professionally and correctly portrayed. Much of the position consists of photographing and editing the products, so that they can be presented on the website in time. Furthermore, product content is also part of the job. You know how to empathise with our website visitors and know how to properly describe the products to the target group.

As Online Content Employee you have:

- at least MBO work & thinking level;
- experience in Retail with preference in the fashion industry
- passion for our products
- affinity with our target groups;
- a strong sense of responsibility;
- a representative appearance;
- communicative and social skills;
- a flexible attitude;

Tip de Bruin offers you:

- a market-based salary
- a travel allowance
- 24 days off a year (on a full-time basis)
- 8% holiday allowance
- a pension scheme

Cal us at +31(0)20 6249402 and ask for Paul.

1. General

1.1 These general terms and conditions (hereafter referred to as: Conditions) govern all contracts,
deliveries and other services agreed between the customer and Tip de Bruin BV (hereinafter: Tip de Bruin).

1.2 By placing an order, the customer agrees to be bound by the general conditions.

1.3 Tip de Bruin reserves the right to make changes to any part of the website at its discretion. Tip de Bruin can change these conditions with regard to its policy for updating and improving the website.

2. Enter into a contract

2.1 A contract is only entered into once the payment has been successfully completed. Tip de Bruin has the right to refuse a delivery or subject one to special conditions, without giving a reason. If Tip de Bruin is unable to clearly establish the permanent or temporary address of a customer, an order cannot be accepted. Tip de Bruin confirms the customer’s order by e-mail.

2.2 Processing an order that, for whatever reason, has been technically or otherwise interrupted before the payment instructions have been completed, are incomplete, even if the customer has received an order confirmation. Such an order therefore, in is principle, not delivered. However, Tip de Bruin will try to contact the customer to complete the payment instructions so that the delivery can take place.

2.3 Only people aged 18 and older with a permanent home address can place an order on the Tip de Bruin Webshop.

3. Prices and costs

3.1 The contract price is the current price at the time an order is placed on the Tip de Bruin Webshop. The prices of items are mentioned including 21% VAT.

3.2 The prices stated on the Tip de Bruin Webshop are exclusive of delivery and administration costs.

3.3 Tip de Bruin is not bound by the conditions of its offer if there is a printing, setting or programming error on the website.

 
4. Execution of orders

4.1 Tip de Bruin will handle the orders of items with the utmost of care.

4.2 Items will be delivered to the address specified by the customer on the Tip de Bruin Webshop.

4.3 Tip de Bruin will send accepted orders as quickly as possible in the order in which they are received.

4.4 The delivery period stated on the Tip de Bruin Webshop is only approximate, and there is no right to compensation if the actual delivery takes longer.

 
5. Right to return items

5.1 The customer has the right to return an item (underwear and socks excluded) to Tip de Bruin within fourteen (14) days after delivery without stating a reason. This means that the purchase of that item will be cancelled and that the customer will receive back the amount already paid to Tip de Bruin for the said items. We point out to customers that Tip de Bruin does not reimburse the costs for shipping the returned items.

5.2 The customer can also return or exchange an item at a Tip de Bruin shop. It is not possible to get a cash compensation for items returned to the shop. After Tip de Bruin has received and checked the item(s), the amount to be reimbursed will be refunded to the customer's account within 14 days.

5.3 Items that are returned to Tip de Bruin after the aforementioned 14-day period will not be reimbursed.

5.4 Items must be returned with all labels intact (please note that the Return label should also still be intact).

5.5 Items that are returned must be in the state that is generally accepted for approval of the items for normal use, such as matching items in conventional shops. If a customer wishes to exercise such a right to return an item, the item must be returned to Tip de Bruin together with everything originally delivered with the item, in its original condition and packaging.

5.6 Tip de Bruin has the right to refuse a returned item or to return it to the customer if the item appears to be used, doesn’t bear the original labels, or shows damage caused by the customer, or if the customer failed to follow the instructions for returning the item, as provided for by Tip de Bruin.

6. Incorrect delivery

If Tip de Bruin delivers an item that doesn’t correspond with the item ordered, or if the item is damaged or has defects, the customer must inform Tip de Bruin by e-mail as soon as possible. Tip de Bruin will reimburse the purchase price plus any delivery costs.
 

7. Force majeure

7.1 Tip de Bruin is not responsible vis-à-vis the customer and commits no breach of contract due to a delay in the execution or failure to comply with one of his obligations with regard to items arising from a cause that falls outside the reasonable control of Tip de Bruin.

7.2 If Tip de Bruin is unable to perform his obligations under the contract due to a cause beyond its reasonable control, Tip de Bruin will inform the customer of this fact as soon as practicable after it has been discovered.

7.3 If Tip de Bruin is unable to fulfil its obligations under the contract because of a cause beyond its  reasonable control two months after the customer has received a message, the customer or Tip de Bruin can terminate the contract in writing without being liable to the other party.

8. Complaints

8.1 If a customer wants to exchange or return an item, he must follow the instructions stated on the Customer Service page of our website.

8.2 Other questions, comments or complaints relating to an order must be sent in writing to the following e-mail address: info@tipdebruin.nl.

8.3 The e-mail message must state the name of the customer, the e-mail address that corresponds to that in Tip de Bruin’s administration, and the article number.

9. Payment

9.1 The customer can pay with Visa, Mastercard, iDeal, Afterpay and PayPal.

9.2 All payments must be in accordance with the instructions on the pages of the Tip de Bruin Webshop.

10. Privacy

10.1 By placing an order, the customer grants Tip de Bruin the right to use his personal data where necessary. This data is only retained to the extent that it is necessary to achieve the purposes for which the data is obtained and processed by Tip de Bruin, i.e., the performance of the contract, for marketing purposes and for maintaining contact with the customer.

10.2 The complete text of Tip de Bruin’s privacy policy can be found on our website.

11. Deviations

Tip de Bruin cannot guarantee that the colours of the items are exactly the same as the colours that can be seen on the customer's computer screen. This can be caused by the display settings on the customer's computer.

 
12. Company information

Tip de Bruin B.V. Postal address: Nieuwendijk 82-90, 1012 MR Amsterdam
Tel. +31 (0) 20 6249402
E-mail info@tipdebruin.nl Website www.tipdebruin.nl
Chamber of Commerce number: 33 160 034   VAT number: NL0050.63.516.B01

This privacy policy describes the personal data that is collected or generated (processed) when you use the website "tipdebruin.nl" or "tipdebruin.com". It also explains how your personal information is used, shared and protected, what choices you have with regard to your personal data and how you can contact us.

Who is responsible for processing your personal data?

This privacy and cookie policy applies to the processing of data by Tip de Bruin B.V. The body responsible for processing personal data is Tip de Bruin B.V. Tip de Bruin B.V., Nieuwendijk 86, 1012MR Amsterdam, registered in the Commercial Register of the Chamber of Commerce under number 33160034.

What personal data do we collect and when?

We ask you to share certain personal information in order to be able to provide you with the products and services that you request. This is the case, for example, when you make purchases, contact our customer service, receive messages, create an account, or use our site.
These personal details include your:

• Contact details, including name, e-mail, telephone number, delivery and billing address;
• Login and account details, including screen name, password and unique customer ID;
• Personal data including gender, place of residence, date of birth and purchase history, including data such as IP address and customer number;
• Payment or credit card details;
• Images, photos and videos;
• Personal preferences, including your wish list and marketing and cookie preferences.

When you interact with our website, certain data is automatically collected from your device or web browser. More information about this can be found below in the "Cookies" section of this privacy policy. This data includes: 

• Device IDs, call status, network access, storage information and battery information; and
• Cookies, IP addresses, referral headers, data identifying your internet browser and its version, and web beacons and tags.

From whom do we process personal data and how do we get it?

We process the personal data of anyone who has (had) direct or indirect contact with our SITE, such as customers.
We receive the data directly from you when you visit our SITE, create an account and fill in certain information or when you contact our customer services.
In some cases, we receive your information from other parties. When someone sends a gift directly to you, we receive your name and address details. We may also receive data from other parties, but only if you have given these parties permission to provide certain information to us.

Where is your data collected/stored?

Your data is stored in different databases. We always apply strict security measures. Data is almost always stored within the European Union. In the exceptional case that customer data is transferred to countries outside the European Union, we ensure that your privacy is protected in an appropriate manner. This has been officially established for a number of countries. Some American parties have registered under the Privacy Shield that offers sufficient protection.

Protection and management of your personal data

We use a variety of technical and organisational security measures, including encryption and authentication tools, to secure your personal data.
Your personal data will be kept for as long as necessary to perform the purposes set out in this privacy policy (unless the applicable law prescribes a longer retention period). In general, this means that we keep your personal data for as long as you keep your account with us. We retain personal data related to the purchase of products for longer to comply with legal obligations (such as tax and purchase legislation and for warranty purposes).

Your rights with regard to your data

You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or incorrect; or (iv) deleting or limiting your personal data under certain circumstances as provided by applicable law. These are not absolute rights. When we have obtained your consent to the processing of your personal data you have the right to withdraw your consent at any time. Incidentally, you have the opportunity to view or change your own personal data independently on our website, and you can delete your personal data that you have entered on such a website by means of the options provided.

Sharing your personal data

Your personal data is shared with:

• Third-party service providers that process personal data on our behalf, for example, for the processing of credit cards and payments, shipments and deliveries, hosting, management and maintenance of our data, distribution of e-mails, research and analysis, management and promotion of products and the offering of certain services and functions. When we use third-party service providers, we enter into agreements where they are obliged to take appropriate technical and organisational measures to protect your personal data,
• Other third parties insofar as this is necessary to: (i) comply with a request from the government, a court order or the applicable law; (ii) to prevent illegal use of our Site or violations of the terms of our Site and our policies; (iii) defend ourselves against claims from third parties; and (iv) assist with fraud prevention or fraud investigations (eg counterfeiting).
• To any other third party for which you have granted permission.
• We may also pass on personal data that we hold about you in the event of the sale or transfer of all or part of our business or assets (including in case of reorganisation, division, dissolution or liquidation).

Children

If you are not yet 16 years old, you must ask your parents for permission to use our products and services.

The parent(s) or legal representative(s) of children under the age of 16 must read this privacy and cookie policy in the interest of the child and may object to the processing of the child's personal data on behalf of the child or ask for correction of personal data or consent to the use of electronic contact information, such as an e-mail address, for sending information and offers from third parties about their products and services.

Cookies

Cookies are small pieces of information that your browser stores on your computer and/or device. We use cookies to recognise you on a subsequent visit. Cookies enable us to gather information about the use of our services and to improve and adapt these to the wishes of our visitors. Our cookies provide information concerning personal identification. You can set your browser to prevent you from receiving cookies while shopping at our SITE. More information about which Cookies are recorded and the cookie policy can be found here.

Contact

We want to provide you with clarity about the way we handle your data by means of this privacy and cookie policy. If you have any questions about this document, or the processing of data (request to view, change or delete data) then you can send it by e-mail to info@tipdebruin.nl

Remember to clearly state your (full) name, address and place of residence when submitting a request for access to, change or deletion of data and send a copy of a valid identification document. This is required so that we can determine with some certainty whether the data you have requested to change or have deleted, really relates to you.

Not every request for modification or removal will be honoured. A request that relates to personal data that doesn’t (only) relate to you will be refused. The Personal Data Protection Act also stipulates that you have the right to (re) correct factual inaccuracies. A request to amend data that doesn’t follow that the data was factually incorrect or doesn’t follow that the requested change makes the data factually accurate, will not therefore be honoured. We will not fully honour every request for deletion of data. In some cases, we are required by law to retain certain data (tax legislation).

Changes to Privacy Policy

Both applicable law and our practices change over time. If we decide to revise our privacy policy, we will post the changes on our Sites. If we materially change the way we process your personal data, we will notify you in advance, or insofar as required by law, to ask your permission before implementing such changes. We strongly encourage you to read our privacy policy and stay informed of our practices.

This privacy and cookie policy was last modified on 24 May 2018.